Hampton Inn & Suites Denver/Airport-Gateway Park

I am a long-time local who frequently takes staycations with my wife at the various hotels in our area. Because we live in Green Valley Ranch, we are 15 minutes from DIA, there are a LOT of choices! I will often, as a gift to my older children and their families, pay for weekend stays at the area hotels. This was such an occasion. I reserved a room for my daughter and her 3 children with my card. At check in, they had asked for her card to cover incidentals, which I could completely understand and is customary. They then proceeded to bill my daughter's card, the full amount. Is the room considered an incidental? I gave my daughter a gift and the hotel charged her for it. No one said anything about charging her card for the room. Imagine the embarrassment. When I called to complain, the manager just said, that is how we do it. While the place is decent, take it from one who visits hotels frequently(within 20 miles of DIA), there are better!

Maria provided fantastic customer service at check in by going above and beyond to find a room that would accommodate a family member who has mobility issues. I SO appreciate her efforts and hope that the management is taking very good care of such a valuable team member. The hotel was clean, the beds comfy and the breakfast yummy. Highly recommend!

I’m a flight attendant and have been to over 100 hotels this year alone. I was pleased by the accommodations, but most pleasantly surprised by the customer service. Richard, the shuttle driver, was extremely attentive and helpful. I landed around 10PM and he went out of his way to mention restaurants and describe the area as we were pulling in. I can tell he does that for each passenger each trip. Then I was met by Ken at the front desk— and equally pleasant human being who you can tell has service at the forefront of his core values. Although it was late and he most likely had been on shift many hours, his warmness and genuineness shined through. I seriously felt so special, and so unexpectedly too. They make me want to provide that type of service in my own career and industry. Seriously, if everyone were as kind as Richard and Ken, this world would be a better place. Thank you guys so much. Coming off of a 15 hour shift late at night— I really appreciated it.

People underestimate the value of these lower star hotels. This one in particular is amazing. I travel all over and this Hilton even beats my stay at the Waldorf last month. Super clean, super friendly all around, neutral smells, amazingly updated rooms and layouts, free breakfast, premium airport location, ample parking and EV charging, and the pool area is equally super clean and quiet. Couldn’t have asked for any better.

Nice, stylish hotel with phenomenal people running it, the best I've ever seen in my dozens of hotel stays. Each receptionist was friendly and extremely helpful, every one of the breakfast staff said hi and genuinely asked how I was doing, Lola even greeted me outside the hotel and then later during breakfast cleared my plate and asked if she could get me anything else to eat. Wow! These folks can teach everyone else in the industry what hospitality really means.

Maria provided fantastic customer service at check in by going above and beyond to find a room that would accommodate a family member who has mobility issues. I SO appreciate her efforts and hope that the management is taking very good care of such a valuable team member. The hotel was clean, the beds comfy and the breakfast yummy. Highly recommend!

I am a long-time local who frequently takes staycations with my wife at the various hotels in our area. Because we live in Green Valley Ranch, we are 15 minutes from DIA, there are a LOT of choices! I will often, as a gift to my older children and their families, pay for weekend stays at the area hotels. This was such an occasion. I reserved a room for my daughter and her 3 children with my card. At check in, they had asked for her card to cover incidentals, which I could completely understand and is customary. They then proceeded to bill my daughter's card, the full amount. Is the room considered an incidental? I gave my daughter a gift and the hotel charged her for it. No one said anything about charging her card for the room. Imagine the embarrassment. When I called to complain, the manager just said, that is how we do it. While the place is decent, take it from one who visits hotels frequently(within 20 miles of DIA), there are better!